Contact
Email hello@qryo.app and we'll get back to you. Include your iOS version and a brief description of the issue — that's usually enough.
FAQ
I lost a code in a split — can I still decrypt?
Only if you still have enough pieces to meet the threshold you chose when locking. A 2-of-3 split unlocks with any two of the three codes; a 3-of-3 needs all three. There's no backdoor — if you're below the threshold, the message can't be recovered.
What if I forget the password?
There is no password reset. Qryo never stores your password or your message, so there's nothing for us to look up. If you're protecting something you can't afford to lose, write the password somewhere you'll find it later — a paper backup, a hardware vault, or a trusted person.
Why doesn't the app have an account?
Because we'd rather not have one to defend. No account means there's nothing to sign up for, nothing to sign in to, no profile to leak, and no server-side state to compromise. Your data stays on your phone where you can see it.
Does Qryo work without internet?
Yes — completely. Encryption, decryption, scanning, and generating QR codes all run on-device. Airplane mode is fine. The app makes no network calls in normal use.
How do I restore my Pro purchase on a new device?
Open Qryo on the new device, tap the gear icon on the home screen to open Settings, and tap Restore Purchase under Qryo Pro. Apple verifies the receipt against your Apple ID — the same mechanism every iOS app uses. You don't need an account with Qryo because Qryo doesn't have accounts.
Troubleshooting
The camera doesn't open when I try to scan
iOS controls camera access per app. Open Settings → Privacy & Security → Camera on your phone, find Qryo, and turn it on. If Qryo isn't in the list, open the app and try scanning once — iOS will surface the permission prompt.
I can't import a saved QR image
Photo-library access is requested only when you tap the import button. If you previously denied it, open Settings → Privacy & Security → Photos → Qryo and grant access. Qryo only reads the specific image you pick — it doesn't browse your library.
A scan won't decrypt
Two common causes: the password is wrong, or you're missing pieces from a split. Double-check that you're scanning a Qryo-generated code (other QR codes aren't decryptable by Qryo), and that you have the correct number of pieces for any split.
Pro features aren't unlocking after purchase
Tap the gear icon on the home screen to open Settings, then tap Restore Purchase under Qryo Pro. If that doesn't work within a minute or two, force-quit Qryo and reopen — Apple occasionally needs a moment to propagate the receipt.
Privacy
Qryo's privacy policy spells out what the app does and doesn't collect. Short version: nothing.